A 24-hour professional assessment and referral service is available seven days a week, 365 days a year by a local or toll-free telephone number. All eligible employees and covered dependents have unlimited access to contacting EAP. If needed, a personal consultation will assist in developing an agreed upon action plan for treatment. Referral will be made to the most appropriate and cost-effective resources. Gup & Associates, Inc. maintains an extensive referral network of private and community resources. Referral will be made to the least restrictive, most appropriate resource, taking into account the individual situation. Gup & Associates, Inc. will be familiar with all your benefit packages provided to employees of your company (i.e., medical, dental, tuition reimbursement, etc.) so that on-target responses can be made to the caller.
Assessment, counseling and referral services, when appropriate, would be expanded to include (in-person) sessions with an EAP professional. Gup & Associates, Inc. service professionals are always qualified at the masters or doctoral level. These consultations can be available on company property or at offices conveniently located to the employee or family member. All employees would have the opportunity to receive a specified number of counseling sessions per year (to be determined by your company).
Most EAP referrals revolve around daily living problems and are easily resolved within the short-term model. The exceptions are clinically diagnosed episodes of mental illness. Such episodes are more likely referred to a fee-based provider who would be utilizing recognized norms for the treatment of various diagnostic categories. In this situation the company benefit plan or community resource generally covers the costs involved.
Gup & Associates, Inc. provides these services with the highest degree of confidentiality except in situations of danger to self/others/safe operations where we are obligated under law to intervene.
Gup & Associates, Inc. will provide consultation, as requested, for any supervisor considering referral of an employee to the EAP. We will be a professional resource to managers seeking assistance with helping any troubled employee.
Follow-up Services. Gup & Associates, Inc. will monitor the progress of all referred employees. Follow-up contact will be maintained with the client to determine level of satisfaction with services provided through the EAP or referral source. Follow-up with a referring manager/supervisor will be as your EAP policy dictates.
Program evaluation and utilization information will be provided in the form of semi-annual and annual summary reports. However, communications with Gup & Associates, Inc. regarding any services that are being provided is welcomed at any time. Issues around confidentiality will be discussed in depth prior to implementation of any Employee Assistance Program.